FAQs for BookingsUK Service Providers - Everything You Need to Know

Get answers to your questions about using BookingsUK, from onboarding to payments and technical support. Start managing bookings effortlessly.

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Welcome to the BookingsUK FAQ guide for service providers! Whether you’re just getting started or need answers about onboarding, payments, integrations, or bookings management, this guide has you covered. BookingsUK is designed to make your online booking process simple, efficient, and effective.

FAQs For BookingsUK Onboarding & Profile Setup

How do I sign up for BookingsUK?

Signing up is simple:

Visit BookingsUK.com and click “Join as a Service Provider.”
Choose a listing category that best fits your business.
Complete our profile form with your business details.
Once submitted, we set up your profile for you based on your form responses.
Review your listing, request edits if needed, and publish it when you’re happy!

Can I customize my listing after it's live?

Yes! While we initially set up your profile, you can customize it by:

Sending new images, descriptions, or pricing updates to our team.
Requesting changes, and we’ll update your profile for you before seeking your approval.
Keeping your business information fresh for better engagement and visibility.

FAQs for Pricing, Payments & Fees

What pricing plans does BookingsUK offer?

We offer flexible plans to suit different business needs:

✅ Basic Listing – £12.95/month
✅ Standard Listing – £19.95/month
✅ Premium Listing – £24.95/month

Each plan includes varying levels of features, visibility, and payment options to suit different business types.

How do customer payments work?

Basic & Standard Listings: Customers will see your payment details in their order note and pay you directly.
Premium Listings: Customers can prepay online through us or use the direct payment method like lower-tier plans.

Note: Service providers set up their own payment gateways for direct transactions.

What are the transaction fees for online pre-bookings?

For Premium Listings that accept online prepayments, we charge a flat £0.50 fee per booking (including payment gateway fees of 2.9% for PayPal / Stipe).

✅ Fixed pricing makes it predictable and cost-effective for service providers.
✅ No percentage-based deductions, ensuring you receive a consistent amount per booking.

When do I receive payments?

Direct payments: Immediately, based on your own payment method.
Online pre-bookings: Payouts are processed within 1-3 business days.

Managing Listings & Updates FAQs

How do I update my profile or services?

Send us an email or request updates through our support team.
We will update your profile and send it for your review before making it live.
Ensure your pricing, availability, and service descriptions are always current for better engagement.

Can I list multiple services?

Yes! You can include multiple services within your listing, and each can have different pricing, descriptions, and availability settings.

FAQs for Booking Process & Customer Interactions

How do I manage my bookings?

Bookings are accessible through:

Your BookingsUK Dashboard – View upcoming, past, or canceled appointment
Google Calendar (for integrated users) – Bookings sync directly to your calendar.

Can customers reschedule or cancel their bookings?

Cancellation and rescheduling policies are set by you.
We display your cancellation terms on your listing page.
You inform us of any policy updates, and we update your listing accordingly.

How do I handle customer no-shows?

Tips to reduce no-shows:
✅ Set prepayment options (available for premium listings).
✅ Enable booking reminders (email for all listings, SMS for premium).
✅ Have a no-show policy that outlines potential charges or penalties.

FAQs for Integrations & Notifications

Does BookingsUK integrate with any calendars?

Yes! Currently, we integrate with Google Calendar to help you manage bookings seamlessly.

📆 Standard & Premium Listings sync bookings with Google Calendar.
📆 Bookings automatically update to prevent double-bookings.

What notifications do I receive?

Standard Listings: Receive email notifications for new bookings.
Premium Listings: Get both email & SMS reminders for upcoming appointments.

FAQs for Cancellations & Rescheduling Policies

Who decides the cancellation policy?

Service providers dictate their own cancellation and rescheduling policies.
We display these policies on your listing to inform customers.
Customers follow the outlined process before canceling or rescheduling.

FAQs for Marketing & Reviews

How do I attract more customers?

Optimize your profile – Ensure it has high-quality images and a compelling description.
Use social media – Share your listing on Facebook, Instagram, and LinkedIn.
Encourage customer reviews – Positive reviews increase visibility.

Can I respond to customer reviews?

Yes! Engaging with reviews helps:

Build credibility and trust with potential customers.
Address any customer concerns professionally.
Boost your profile’s ranking on BookingsUK.

This FAQ guide aims to provide comprehensive answers for BookingsUK service providers. Whether you’re setting up or managing bookings, our platform is designed to simplify your experience. For additional assistance, reach out to our support team.

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